Support
Specification | Instructions | FAQ | Thanks
For more support options, visit our main site at www.electricalexams.co.uk
The CD is designed to run cross platform and on any system. In certain cases you may need to have the Java runtime installed on your system although this has been catered for as part of the CD. Performance solely depends on the specification of your machine.
Although we have thoroughly tested this product, we appreciate there may be errors and perhaps difference of opinion. Please contact us, we are more than happy to discuss the CD and any issues that may arise.
Specification
Operating Systems
- Windows 98
- Windows 2000
- Windows XP
- Windows Vista
- Mac OS X 10.2.x and later
Minimum Hardware
- Pentium or AMD 1GHz or greater
- 512 MB RAM (Recommended: 1 GB RAM for Vista users)
- Macintosh computer with an Intel x86 or PowerPC G3, G4, or G5 processor
- 256 MB RAM (Recommended: 512 MB RAM or greater)
- CD or DVD drive
Instructions for use
Important
Ensure you have an active internet connection
Then...
- Insert CD into drive
- If you do not have Java installed, please be patient as it initiates. This can take some time.
- When prompted, enter serial number located in CD case
- Follow instructions on screen
- Practice away
Please note that this product requires an active internet connection to authenticate the software. In case of difficulties, please ensure you send as much information as possible such as your operating system and if possible your CD drive make, processor speed and amount of installed RAM. This software uses Java technology. Always ensure you have the latest updates for your operating system installed.
FAQ
Q: My CD hasn't turned up.
A: Postage, packing and delivery is included in the price and all packages are posted first class. Sometimes, orders may take up to 3 days to be dispatched due to logistics. If you would like to recieve the product earlier, we will post recorded delivery but will levy an additional charge for this service. If you have not recieved your product within 7 days, please contact your post office first, then us directly. We record all proof of delivery, addresses and serial numbers for each individual order.
Q: The CD fails to run.
A: Please be patient. The CD uses the Java programming language. If you do not have Java installed, the CD contains a version which must be loaded into memory before use. This may cause a long delay when you first run the CD.
Q: The CD still fails to run
A: Explore your CD drive (via "My Computer" or similar, right click and select "Explore"), locate the file called "Runcourse.cmd" and double click that. Some CD drives do not have Autorun enabled, this process bypasses that issue.
Q: I have tried all that, it still does not work.
A: Explore your CD drive (via "My Computer" or similar, right click and select "Explore"). Do you see any files? If not, then contact us directly and we will replace the CD.
Q: I have installed the CD on my home computer and it works fine. When I try to run it on my laptop, it will only run in limited mode, why is this?
A: Please refer to the terms and conditions. The CD is sold on a single person, single machine license only. After the CD is activated on a machine, it will not run on another. If you require additional licenses, then please contact us for bulk discount rates.
Q: Some questions on the CD are wrong
A: The first version was published with 3 questions that gave wrong answers. This has been addressed in later versions. Thanks to the vigilant few that pointed them out. If you think you have one of the original batch, please contact us and we will gladly send out a revised version free of charge.
Q: My email hasn't arrived
A: Please check your junk/spam mail filter. Some email clients like Yahoo and Hotmail may think that the email is some sort of spam.
Q: My email still hasn't arrived
A: Please contact us with your details including the product purchased, your PayPal email address and the date you purchased the product.
Many thanks for buying
The CD should reach you in excellent condition. Should any difficulties or problems arise from the use of this CD that can't be resolved above, please contact us directly at info@electricalquals.com.
We’d like to thank you for choosing Electrical Quals and hope you would consider us again in the future. As ever, if you like the product, please tell others, if you don’t then please tell us.
Enjoy and best of luck.
